Recently I purchased a DJI Phantom 3 Standard from Amazon Canada and after excitedly waiting 10 day's or so for it to arrive it was not functional right out of the box. Of course being a gear nerd I was very disappointed by this and decided that I would just make an attempt to return it to the Amazon reseller.

I went through the Amazon return process which went fairly smooth until I realized that I was going to be responsible for the freight costs to return it. Knowing that I had already killed the budget I decided to pursue the warranty process through DJI. It is now two weeks since I clicked buy in my Amazon cart and I know that I will be most likely in for the long haul. I began the email process for warranty return with DJI on August 3rd 2016. This was a lengthy back and forth with a lot of unclear messages leaving me wondering if anything was really happening at all. Finally They issued me an RMA and sent me the prepaid return shipping Label on August 9th (I appreciate the prepaid part) which was promised to me 3 times when I phoned in only to have to call in day after day to follow up with it. I was able to send the Phantom out finally on August 10th 2016 via UPS to the DJI service center in California. I have been tracking the return shipment daily since then and today on the 20th of August it is still according to UPS a couple of day's away from arriving at DJI (This is obviously UPS's fault). So being 1 month into the process and still no Phantom I am thinking that DJI has some work to do to smooth out their warranty process. I will write another article once I receive the Phantom and update you all with the final timeline and personal rating on DJI's warranty service. Stay Tuned....